China Travel Emergency Handbook | This guide has everything you need if you run into any issues during your trip to China.

Emergencies can happen during travel, so save this guide—it could be a lifesaver when you need it most

Emergency Contact Numbers (Valid Nationwide)

1. Police emergency: 110
2. Medical emergency: 120
3. Fire emergency: 119
4. Assistance for foreign nationals: Dial 110 to be connected to foreign language services
5. Tourism complaint hotline: 12345 (Government Services Convenience Hotline)

What to Do If You Lose Your Travel Documents

1. Call 110 to report the loss immediately and get a police report receipt
2. Go to the local entry-exit administration department to apply for a replacement passport or travel document
3. Contact your country's embassy or consulate in China and follow their guidance to complete the replacement formalities
4. Tip: Keep digital and physical copies of your passport in advance to speed up the replacement process

How to Get Medical Care When You Are Unwell

1. For mild discomfort: You can buy over-the-counter medicine at a pharmacy, where pharmacists will offer advice
2. For more serious conditions: Go to the emergency department of a public hospital, and bring your passport
3. Major international hospitals offer multilingual services and support international insurance claims settlement
4. Tip: It is recommended to purchase travel insurance that covers China before your trip

Payment / Communication Issues

1. If mobile payment does not work: Pay with cash instead, or try another payment app
2. If you have no cell signal: Connect to WiFi at nearby malls or hotels, or contact your mobile carrier's customer service
3. If your bank card is fraudulently charged: Freeze the card immediately and contact the issuing bank

Other Useful Information

1. China Standard Time: Beijing Time (UTC+8), with a single time zone used across the entire country